tag:blogger.com,1999:blog-11702093.post1139544777822498303..comments2024-03-19T15:08:15.495+08:00Comments on Tan Kin Lian's Blog: What's Wrong #2 - DBS BankTan Kin Lianhttp://www.blogger.com/profile/00617069056914635271noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-11702093.post-85799516142997979612015-09-26T17:57:35.922+08:002015-09-26T17:57:35.922+08:00I have fed back repeatedly to the banks about thes...I have fed back repeatedly to the banks about these problems of locking out the real owners in the name of security. The real problem is that the CEOs left the IT security to young, fast & furious IT staff who has no ideas about the problems a fast aging populace faces. Ironically, it is this silver generation that will make the most valuable clientele to any bank as they are the ones with most investible savings & least likely to default payments. In short, this group of silver clients should be the banks most desired customers & they are letting their fast & furious IT brigade chase them away with their two factor authentication, password within passwords with alphanumeric with capital letters & all those complicated requirements that are a real challenge to our diminishing eyesight, foggy memories, less dexterous fingers , sigh, they are driving their most valuable customers to an early grave, or if we choose to save our lives, then we can drive the banks instead to their well deserved losses every quarter & leave them with young, fast & furious but penniless & likely to overspend & declare bankrupt type of customers who don't mind spending 10 seconds to zip through their easy authentications.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-11702093.post-52992127176546746942015-09-25T19:08:30.494+08:002015-09-25T19:08:30.494+08:00@6:39 PM.
You can express your view, but you shou...@6:39 PM. <br />You can express your view, but you should avoid being personal. There is no need to be personal.<br />Tan Kin Lianhttps://www.blogger.com/profile/00617069056914635271noreply@blogger.comtag:blogger.com,1999:blog-11702093.post-63382432546625902972015-09-25T19:04:27.990+08:002015-09-25T19:04:27.990+08:00Those who prefer to authenticate all payments, reg...Those who prefer to authenticate all payments, regardless of amount, can set the threshold as $0. Those who prefer to authenticate payments of a higher amount can set a higher threshold. This will reduce the number of transactions that have to be authenticated and reduce processing cost. <br />Tan Kin Lianhttps://www.blogger.com/profile/00617069056914635271noreply@blogger.comtag:blogger.com,1999:blog-11702093.post-61676623349904345292015-09-25T18:39:32.487+08:002015-09-25T18:39:32.487+08:00Computers are stupid...no soft touch..There is no ...Computers are stupid...no soft touch..There is no way to change the algorithym unless intervention by a human. Mr. Tan, don't get worked up. It means you are no better then the computer.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-11702093.post-78412341028827584282015-09-25T17:38:53.320+08:002015-09-25T17:38:53.320+08:00I find Singapore to be inefficient and wasteful. I...I find Singapore to be inefficient and wasteful. It is not just a few seconds. It took me 15 minutes to go through the painful process.<br /><br />Tan Kin Lianhttps://www.blogger.com/profile/00617069056914635271noreply@blogger.comtag:blogger.com,1999:blog-11702093.post-50269774758397250192015-09-25T12:17:36.756+08:002015-09-25T12:17:36.756+08:00I prefer 'wasting' an extra 10 seconds for...I prefer 'wasting' an extra 10 seconds for the OTP procedure than be subjected to security risksAnonymousnoreply@blogger.com