tag:blogger.com,1999:blog-11702093.post1157208770796088860..comments2024-03-28T22:56:40.743+08:00Comments on Tan Kin Lian's Blog: Too many queues in polyclinicTan Kin Lianhttp://www.blogger.com/profile/00617069056914635271noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-11702093.post-65450722294351507282015-06-27T19:10:31.682+08:002015-06-27T19:10:31.682+08:00Before 2015, I feedback to NHG for their poor serv...Before 2015, I feedback to NHG for their poor service. They did not reply to me. I then feedback to my Woodgrove MP. He replied. <br /><br />Since early-2015, the overall service at Woodland Poly has been improved. My daughter consulted a neighbourhood GP in past years. Now, she consult WP. She make an appointment online. She is a Chemical Engineer on Jurong Island.<br /><br /> Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-11702093.post-52312829653702088592015-06-26T15:51:48.206+08:002015-06-26T15:51:48.206+08:00I have always used private clinics as I am covered...I have always used private clinics as I am covered by company insurance. However, as I was between jobs last month, I went to a poly clinic for the first time in my life. I made an appointment through the phone in the morning and was given a slot in the afternoon. I arrived on time, registered, then waited 20mins to see a doctor. After that, I paid a consultation fee of $12. Overall, the experience was very efficient and I was extremely impressed. The staff were very courteous and helpful. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-11702093.post-76043538892161546812015-06-25T11:50:03.708+08:002015-06-25T11:50:03.708+08:00The incentives are not in the right place to get t...The incentives are not in the right place to get the right behaviorial changes. On top of that the decision makers are not the customers, so there is a missing feedback in the loopAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-11702093.post-74908359574095047682015-06-24T19:44:30.556+08:002015-06-24T19:44:30.556+08:00Mr Tan
I agree with you that there are solutions ...Mr Tan<br /><br />I agree with you that there are solutions to improve productivity for polyclinic. With the attitude of our civil servant today, it may be hard to get them admit they have adopted a bad practise for so long. <br /><br />If the GP can send the prescription information to the pharmacy directly while patients making the trip to collect it, it will save some queuing time. The pharmacist should also focus in dispensing medication and leave the explanation to helpers. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-11702093.post-45490046034494428212015-06-24T19:15:21.171+08:002015-06-24T19:15:21.171+08:00
I visited the polyclinic because I needed an Xray...<br />I visited the polyclinic because I needed an Xray and I like to know the results on the same day. I may also need a referral to the hospital, if surgery is required.<br /><br />I do not mind the 3 hours as they were productively spent with my iPad. The seats were comfortable - so the wait was all right. <br /><br />But, if the polyclinic change their system, they can easily reduce the waiting time by half - as 80% of the time was spent on waiting which could be reduced with a better system. I hope that they are willing to hear what can be done - as I am usually quite good at finding an unusual but practical solution. <br /><br />I am worried about the wasted time for young workers, which have to be borne by their employers. This adds to the high cost of doing business in Singapore. <br /><br />Tan Kin Lianhttps://www.blogger.com/profile/00617069056914635271noreply@blogger.comtag:blogger.com,1999:blog-11702093.post-9931024332763983832015-06-24T18:17:33.187+08:002015-06-24T18:17:33.187+08:00Mr Tan
Sorry to hear that you have wasted 3 hours...Mr Tan<br /><br />Sorry to hear that you have wasted 3 hours to find out how does our polyclinic work? You can call a number to make appointment at 8am (state your preferred time) before visit but it won't reduce the waiting time much as appointment is never punctual. On average, it is around 2.5 to 3 hours' wait from arrival till final payment. You did not have to queue for prescription and it will take you another 30 to 45 minutes normally so you might have to wait much longer.<br /><br />I observed that polyclinic's GP takes a break of 5 to 10 minutes between patients, unlike private doctors there is very few break so the helpers in the polyclinic cannot commit to your waiting time as they cannot question the GPs. <br /><br />Furthermore, cost in visiting polyclinic is not always cheaper than private clinic, depending the type of prescription required. Most medications I used before were charged at street price. One thing for sure is you must prepare to spend half a day for such a visit. Anonymousnoreply@blogger.com