tag:blogger.com,1999:blog-11702093.post4476646110827381738..comments2024-03-28T22:56:40.743+08:00Comments on Tan Kin Lian's Blog: Filing my first GST returnTan Kin Lianhttp://www.blogger.com/profile/00617069056914635271noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-11702093.post-76025303975096328322010-02-02T23:34:01.946+08:002010-02-02T23:34:01.946+08:00Now you know why the Minister pay is so well paid....Now you know why the Minister pay is so well paid. Spent lots of tax payer money into doing up a complicated spiderweb. Even their own people can not navigate and worst, ask the "trained" person to attend to the helpline and help those who cannot navigate. End of the day,<br /><br />i) Very frustrated customer/user<br />ii) Clueless customer service personnel<br />iii) Wasted customer service training<br /><br />iv) Wasted money on creating a impressive but not user friendly website<br /><br />The best part is the Minister and the top management don't even know that their website is not working and users & their staff don't even know how to navigate.<br /><br />Money well spent..... into the drain.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-11702093.post-87286057249446914892010-02-02T19:42:06.679+08:002010-02-02T19:42:06.679+08:00Computerisation has been abused by organisations! ...Computerisation has been abused by organisations! I was trying to claim my reward points from my credit cards online but unknown to me my online banking has been unilaterally terminated because I did not use it for some time. I have to re-register which would need a pin number. To get the pin number I have to fill up a form and wait for days for it to be approved before a pin is sent to me. <br />The often used "for security reasons" is strange reasoning when measures to prevent burglary results in the owners not being able to gain access to his own house. The problem by my reckoning is due to computer minded people calling the shots because machine friendly people do not know what is needed for user friendly interface. <br />Mr Tan, it actually shortens our lives when we are constantly being faced with such frustrations as we aged. This is the reason why I try to minimise any interfaces like operating a business which entails such frustrating and mindless procedures like what you have written here.Falconhttps://www.blogger.com/profile/02892629037629598914noreply@blogger.com