Compliment on good service

MESSAGE FROM a policyholder

Hi Mr. Tan Kin Lian (CEO of NTUC),

I have read the numerous response/letters in the ST Forum coming from NTUC. It is rare that a CEO of an organization respond to public queries. You have always make it a point to ensure that the public queries are answered.

Below is a chain of e-mail that reflects how quick and responsive your folks reply to a customer request, even though the customer (me) has indicated that 15th Dec is still alright.

It is something that you should know, that the good effort of your folks is being
recognized.

If they went out of the normal procedure to assist the customer, I hope that they are not being reprimanded.

The intent of this letter is a feedback to you form a satisfied customer and a way that the NTUC staff be recognized for the good service.

The feedback phone call which normally comes few days after the service request has been made, showed the effort an organization is willing to put in, to improve its service.

Thank you for having such a team of people. The time taken to write this letter is deserving. I do hope to hear from your good self, so I know that the letter has reached you.