Assessment on the Spot

NTUC Income insures 290,000 vehicles. An average of 100 vehicles are involved in accidents daily.

Under the normal practice, the policyholder calls our hotline and ask for assistance. The policyholder is usually required to drive the vehicle to an accident reporting center (also called an Idac center) for the vehicle to be assessed. If the vehicle is badly damaged and cannot be driven, we will arrange for a tow truck to tow the vehicle to an Idac center.

Since 15 December 2005, NTUC Income has introduced another service. This is called "assessment on the spot". It provides for the mobile assessor to appear at the scene of the accident and to carry out an on-the-spot assessment.

The assessor takes about 15 minutes to reach the scene of the accident. The assessor assists our the policyholder and third party driver to assesses the damages at the scene of the accident. The assessor also helps them to complete the Singapore Accident Statement (SAS) forms, and to take photographs of the damaged vehicles and the scene of accident.

If any person is injured, the assessor calls an ambulance and the police. The vehicles will be towed to an IDAC center, if it cannot be driven. All documents and particulars will be forwarded to NTUC Income for further assistance or assessment of claim.

A total of 45 policyholders have used this service during the past 80 days. Based on a survey after the event, all the policyholders found this service to be useful.

Tan Kin Lian
CEO, NTUC Income