An inappropriate request

A customer was unhappy with his interaction with my manager. He lodged a complaint about his "poor professionalism".

I replied that I have taken note of your feedback and that it was probably a misunderstanding.

The customer asked, "I suppose NTUC has in some way going to compensate me for the unnecessary and inconvenience caused?"

I replied that we will not be making any compensation and that his request was inappropriate.

He withdrew his request and closed the matter.