High customer satisfaction for motor repairs

Each month, we handle about 550 repairs of motor cars at our quality workshop. The repars are arranged by us through a tender. Here is the satisfaction rate:

Service by claim officer    96%   
Service by IDAC             96%  
Service of workshop         93%   
Quality of repair           93%           
Promptness of repair        95%

There is a high satisfaction rate (more than 90%) given by our customers.

By arranging the repair, we are able to bring down the repair cost by about 20% and to reduce our premium rate. We are able to get high customer satisfaction.