Kind remark from a visitor

I receive this kind remark from a visitor who read by blog.

Mr Tan,

I am surprised that, as you CEO, you are willing to attend to questions from your customers.

I read your blog about the customer who insist that you attend to his matter, even though the matter can be handled by your colleague.

By being accessible, are you taking the risk that many customers will want to bypass your colleagues and want you to attend to their matter personally? How can you find the time? Is it stressful?

I hope that you can sort out the good from the bad, and still be accessible to your customers to give their suggestions and views.