Immediate response service for motorists

Each day, an average of 40 motorists insured by NTUC Income meet with an accident.

For most cases, the motorist is able to drive their car to a nearby assessment center (Idac) to lodge a claim.

About 15% of motorists need assistance at the scene of the accident. They can call our hotline 6788 6616, to ask for our "immediate response service".

We will despatch a surveyor to visit the motorist at the scene. They will usually arrive at the scene within 30 minutes. However, if there is traffic congestion or heavy demand, they may take longer.

We are able to offer this service to third party claimants if our motorist is at fault in the accident.

At the scene, the surveyor will help the motorist to complete the SAS form (Singapore Accident Statement), take photographs of the accident scene and damages to the vehicles and guide the motorist to the nearest assessment center. If needed, they will also arrange for a tow truck.

For minor accidents, the surveyor is able to make direct settlement of the claim. This allows the motorist to find their own workshop to repair the vehicle. If their repair bill is lower, the motorist can keep the difference.

We now handle about 50 requests each month. We expect the number to increase, as there is greater awareness about this service.

Customers who use this service during the past six months have given us a high satisfaction rating of 90%. Some injured third parties equally commented our officers for prompt follow-up.