Happy with review of claim

Our policyholder met with an accident. A claim was paid by us to the third party. He lost his No Claim Discount.

Upon a review of the claim, we decided to waive the penalty and retain the No Claim Discount. The policyholder sent this e-mail to me.

Dear Mr. Tan

I received the revised renewal letter. Since then I have also renewed my insurance, very conveniently over the phone. Thanks once again for promptly resolving my concern. Much appreciated!

So far among all insurance companies, my dealings with NTUC Income have generally been the most efficient. I am sure having accessible and electronic communication email, blog..) savvy management is helping.

NJ