A friendly online enquiry form ask for only 3 essential information
a) Your name
b) Your e-mail or contact number
c) A text box for you to type your enquiry
Most large organisations have an enquiry form that ask for non-essential information (many of which are mandatory) and ask the customer to select the type of enquiry from a long drop down list. They seem to enjoy making life difficult for their customers.
Of course, they want to collect customer data, but do they have to alienate their customers?
SBS Transit feedback form has got lots of unnecessary form inputs.
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