Monday, April 21, 2008

Customer Care Hotline

Some companies have a Customer Care hotline. Actually, it is frustrating to call the hotline, due to the following:

a) Spend 1 to 2 minutes to listen to a voice recording
b) Have to press many buttons to get through
c) Have to wait for many cycles (3 to 5 minutes) for an agent to be available, before the caller gives up.

I gave up and sent the following e-mail to the company:

"I had a lot of difficulty in reaching your Customer Care. If you really care about your customers, how about making it easy for them to get through and talk to someone?"
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2 comments:

  1. AnonymousApril 21, 2008 12:30 PM

    Hi Mr Tan,
    Isn't this common for both government offices and various banks, that at times I feel so glad and relieved when I finally hear a voice from a human being?

    starlight

    ReplyDelete
  2. hongjunApril 21, 2008 9:37 PM

    DBS/POSB almost always leave you waiting for more than 10 minutes.

    Thank god there is such thing called "Hands-Free".

    Cheers
    hongjun

    ReplyDelete