To be fair to Kin Lian, he has a very good philosophy on people management which has made NTUC Income strong and successful, i.e better to have good people giving their best performance rather to have best people giving average performance.
As long as the people have the passion, Kin Lian will give them the chance to do their best and strengthen what they are good at. That’s why people have serve faithfully to the organisation which is contrary to what the new management thinks that these old staff has no where else to go.
People have worked in Income long because they respected the leader then who is committed in looking after the best interest of NTUC Income and giving best values to the policyholders. It was meaningful then to serve the organisation which has a sound purpose and good values.
NTUC Income was never meant to a retirement place until the new CEO started to coin it himself. People were proud to be working at NTUC Income until the new management think likewise.
TheFact
On people mangement, it happened
ReplyDeletein a healthcare industry in 1990's :
- the public had made many complaint to her service
- the compalint is $ concern
- the $ manager has to answer it with a resignation letter
- both local and foreign managers refill the management vacancies
- the foreign manager set unrealistic job standard as a strategy to remove old staff and cut cost
- A supervisor who received salary higher than manager was the first target. She has only 'O' level
- A local poly-graduate (NS) was also a target who recieve higher salary than foreign worker
- A local 'O' level (NS) worker ask for transfer after he can NOT meet unrealistic job standard
- A foreign worker who stay with the foreign manager got PROMOTION.
- The Union fire the senior management
- The senior management fire the foreign manager.
- He return back to serve Dr Mahatir !