I went to the wake of Seng Guat Neo, who passed away recently due to a sudden illness. I knew her for about 25 years; she was active in selling insurance for NTUC Income as a part time organiser, and was the President of the Summit Club for many years.
Mdm Seng, as she is popularly known, is passionate about helping people to buy insurance to get protection for their family and to get an attractive return on their savings for the future. She worked extremely hard and was not deterred by the low rate of commission paid to her for her efforts, so that her clients can enjoy good value from the insurance policies. Many of her clients were doctors and nurses working in her workplace. She served them over the years through her personal service and care.
I met her husband and daughter. We recalled the values of the old days where the welfare of the policyholders was the driving force that make many people like Mdm Seng worked so hard.
I met another long time organiser at the wake. He disliked the new products that were introduced recently, as the premiums were higher and the policies provided a poor return to the policyholders. He will only sell the products that give a fair return to the policyholders, such as the single premium products. He believed in placing the interest of his clients above his own personal interest. He has reduced his selling activities considerably in recent years.
Tan Kin Lian
Oh, very sad. I didn't know she has passed away. She was one of the model agents during my time in NTUC Income. Not only in client service and care, but also support for volunteer activities, always heartwarming smile and demeanour.
ReplyDeleteThank you, Mr Tan and Vincent.
ReplyDeleteWe had been constantly reminded of our mum's passion and strong values about putting others before one self. It is very overwhelming and heartwarming that we had many people coming to us in the past few days ... to tell us how wonderful our mum was.
We think the best way to remember her is really to continue to carry the torch. Mum was very driven in her community work (and that included selling insurance products) because her motivation was really to reach out to people and help others in one way or another. This value is paramount and should remain strong.
Did she buy enough insurance for herself? I think it's very important for agents to be insured before they sell insurance.
ReplyDelete