Monday, May 17, 2010

Customer Service at Call Centers

I will be using my videocam to record my experience in calling the call center of big organisations, such as the government agencies, banks, telcos, insurance companies and airlines. Each video will be for up to 5 minutes. I will upload the video showing my personal experience - which hopefully will be good, but could show the negative aspects.

I hope that these videos will be educational and will encourage the big organisations to make changes to their call centers to improve the customer experience.

Please share the call centers that you wish me to try, giving me the name and the telephone number.

Tan Kin Lian
at

6 comments:

  1. AnonymousMay 17, 2010 2:27 PM

    Hi Mr Tan,

    Try AXA insurance co. Hotline: 1800 8804 741

    ReplyDelete
  2. AnonymousMay 17, 2010 3:28 PM

    Starhub
    1633

    ReplyDelete
  3. AnonymousMay 17, 2010 4:08 PM

    M1, hotline is 1627. I am their customer but it took almost a minute to get my call answered!

    ReplyDelete
  4. AnonymousMay 17, 2010 4:45 PM

    Starhub, unless you are VIP, if not
    wait.................................................wait...............................................wait....................................................wait..............................................................................wait...................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
    You will drop the line, problem solved!

    ReplyDelete
  5. AnonymousMay 19, 2010 9:58 AM

    singtel, call two times and get two different answers especially
    on de bundling of services or mio services.

    ReplyDelete
  6. AnonymousMay 21, 2010 12:23 AM

    Singnet! Their Technical Support Call Centre is the worst I had ever encounter! Poor technical knowledge and bad customer service attitude from call agent!

    ReplyDelete