Read this article
http://blog.getsatisfaction.com/2010/10/04/fastest-way-to-lose-customers/
My view
Many companies adopt the wrong strategy, causing a lot of pain for their customers. These companies apply technology in a bad way. A common sense approach and the ability to provide service from the perspective of the customer can make a lot of difference.Here are my suggestions to improve customer service.
Thanks for featuring our graphic!
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