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My view
The Internet has changed the world significantly. It has the potential to make further changes, to improve efficiency. But, the world economy has to be restructured to allow the benefits of the productivity improvement to lead to a better quality of life. Although the internet penetration is less than 30%, this figure is already very significant. Those without the internet connection can get the help of family members or neighbors to access the services through the internet. But, government and business entities need to learn how to use the power of the internet.
You can read my "Story of Bright Town" to understand how the Internet can improve efficiency in e-government services. The soft copy is available free. The hard copy can be bought here.
There is a prototype portal based on this book, which can be accessed here.
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