I looked for the corporate e-mail address of MAS. They do not provide it. They provide the fax number and mailing address. I don't know why they prefer to have the inefficient way of communicating with the public?
MAS can provide a corporate e-mail address such as inbox@mas.gov.sg. They can have a staff to check the inbox regularly and forward the mail to the colleague handling the matter. They have to do the forwarding with mail received by post and fax anyway.
Some corporations allow the public to submit a web form. Maybe MAS has this web form. In most cases, the web form is difficult to find, difficult to use (e.g. ask for many unnecessary information), have a text box that is too small and do not allow attachments.
Why create so much trouble for everyone? Just provide a corporate e-mail address! I hope that corporate IT manager or admin managers are reading this blog!
Read this suggestion:
http://tankinlian.com/admin/file.aspx?id=47
Tan Kin Lian
Not sure if of any use, what I could find are the following:
ReplyDeleteheng_swee_keat@mas.gov.sg
leong_hui_lan@mas.gov.sg
angelina@mas.gov.sg
And also these:
Contact Info
For general queries, please write to the Quality Service Manager at webmaster@mas.gov.sg
For media queries, please write to pressofficer@mas.gov.sg
For enquiries on qualifying debt securities, please email to qds_enquiries@mas.gov.sg.
It is better for the public to send to inbox@mas.gov.sg. MAS can have their staff to forward the letter to the relevant officers. This is how the general mail is handled, It is opened by a confidential staff and then forwarded to the relevant officer. You do not get the MD opening his own mail.
ReplyDeleteI suspect they are afraid of spam. Who isn't?
ReplyDeleteAlso, shooting an email is so easy compared to snail mail or fax.
MAS is a rarefied domain only for the elite. Having an inbox would be inviting the multitude to ask silly or embarrassing questions that are too irksome to reply.
my pereception is that most govt depatments do not give out phone numbers as they do not have manpower to handle the calls so they discourage u to call and some provide e-mails but u have to follow up as they may not reply. so the monkey is push back to your back.
ReplyDeletewa lau tan
WE give up emailing Govt Agencies.
ReplyDeleteThey never reply your mail, the worst culprits are NEA and Parks &
Recreation. They just want no interaction with the general public, as it entails extra work for them, also as commented above, they just want to keep quiet when they could not offer answers for embarassing questions, just act dumb is the order of the day.
Becoming more and more complacently lazy, leading to more and more inefficiency and incompetency, being holed up comfortably in their cosy air-con offices, that's our civil servants'
mediocratic work-day.
Two(2) months ago, I emailed to Custom Department enquiring them on their inconsistency on the check-in standard procedures at Changi Airport on my Air Asia's flight to Kuala Lumpur. A 1kg bottle of Peter-Pan Peanut Butter in my hand-carry baggage of which was confiscated due to custom's requirement of disallowing the liquid form contents. But the same item of that was allowed to pass through when I boarded Air Asia's flight three(3) months ago. Todate, I have not received any clarification/reply to my email on this subject.
ReplyDeleteSometimes, I wonder the taxpayers in Singapore are paying the excessive price(all sorts of fees, levies and taxes) to maintain all these government services excessively - because they choose to reply or NOT to reply.
It's time that we need to response and act more proactively and effectively by showing our unhappiness wherever and whenever we can as a people.