I wanted to book an air ticket to Kuala Lumpur. I went to SIA website. The website hang during the booking. I tried a few times but could not get it to work. I searched the website for a hotline number. I could not find it. I spent half an hour trying to make a booking. Finally, I gave up and move to another airline.
I spent less than 10 seconds to find it. For websites, it is usually called Contact Us.
ReplyDeletehttp://www.singaporeair.com/en_UK/contact-us/
I went to JetStar website and completed the booking. It was troublesome, but not as bad as SIA.
ReplyDeleteI hope that airlines simplify their online bookings. They give too many options that distract the customers, and when their website hangs (which frequently happens), the customer waste much time.
Normally, there is a Contact Us button, but I cannot find it in the Krisflyer website. I used the "Search box" and did not get any reply for "hotline" or "call center".
ReplyDeleteTried their website before, also gave up. Very disappointing to see our National Airline going downhill
ReplyDeleteslowly.
SIA seems to be living on past glories, beautiful cabin girl crews
and up to date gadgets on board are not the only hallmark of service of excellence. It's the whole package that counts, and that include Technology competence too.
Someone should give a kick in the butts for the presiding CEO, and update him on keeping up with this Technology Age, rather than just sticking to the time tested strategy, banking on the soft and seductive image of the "Singapore Girl".
Call me a Nationalist, don't want to see him bringing down our SIA.
ima be a contrarian SIA supporter. During the Iceland volcano in 2010 April, none of SQ passengers are left stranded in the airport of Schiphol, Amsterdam. They are given transport and accomodation right away. My dad and I flew KLM cos it was cheap...what a regret. We went to their counter, and they just shrug their shoulders. No compensation or backup plan. They did refund us after 2 months...but never pay up for our loss in hotel reservations. Pay higher for SQ, but u have REAL insurance. That is service.
ReplyDeleteI initially chose SIA for the booking, in spite of the higher cost. But, their website hang and after half an hour, I went to another airline.
ReplyDeleteI tried to go to the SIA website again (www.krisflyer.com, www.singaporeair.com) and search for the Contact us page. I even tried the Search button. I am not able to find the hotline or telephone number after a few tries.
ReplyDelete(I don't know which website Loh Hon Chun went to, but he seemed to be able to see what I cannot see!).
Maybe they just inserted it.
ReplyDeleteIt's at the bottom right of the page.
In small print.
o_o
Mr Tan KL, on July 02, 2011 at 9:07 AM, Loh Hon Chun had already commented :"I spent less than 10 seconds to find it. For websites, it is usually called Contact Us."
ReplyDeleteHe even provided the link.
I have just visited the www.singaporeair.com and the "contact us" link is clearly available at the bottom of the homepage.
Have you since been able to locate it?
Yes, I can now find the Contact Us link at the bottom of the page, in small print. Normally, it appears at the top of the page. I searched the page a few times, but missed it. I even tried "Hotline" "Call Center" and "Contact" at the search box, and could not find the page.
ReplyDeleteI have booked (ot tried booking) enough flights via Qatar, Emirates, Etihad, BA, Air France, KLM, Iberia, MAS, Thai, JAL, Aer Lingus, Vueling, NWA (now Delta), Qantas, Finnish Air, and some others, all online. Singaporeair.com ranks in the top three, ANYTIME.
ReplyDeleteContact us is found either at the top or at the bottom of the organizaion's page, albeit small, in most cases. For obvious reasons.
We really must be more objective and be willing to compliment our own homegrown companies which have done reasonably well. To have foreigners do it more often than us really makes me wonder why? Let's not be too overly spoilt, as we are viewed sometimes.