Unhappy with Singaporean Airlines

I met a Singaporean at the lounge in the hotel in Colombo. He had been travelling first and business class on Singapore Airlines for 20 years. Recently, he gave up on Singapore Airlines and now travelled on Asiana Airlines (from Korea). He was disappointed with using the new SIA website. He also found the counter service (often manned by foreigners) to be unsatisfactory. He now lived in Hong Kong as a permanent resident and travel around Asia for his business.