Make it easy for customers to use internet banking

I hope that our banks make it easier for their customers

to make payments using internet banking.

DBS Bank requires me, as a customer, to register a payee and to 

authenticate the payee with my mobile phone. This is on

top of logging in to the account with my login name, PIN and

the token (2FA authentication).

As I have reached the limit of the number of my registered payees

I have to find one payee to delete, so that the new payee can be

added. 

When creating the payee, I must make sure that I have entered the 

bank account correctly, as the system does not show me the name 

of the payee. After going through so much hassle, it is easy to make 

a mistake at this juncture.

Previously, I have asked DBS Bank to provide an option for the customer 

to make small payments, say less than $500, without the need to go 

through the complicated process of registering, authenticating and 

deleting a payee. The customer will probably choose this option for a 

once-off payment. 

It would also be useful for the name of the payee to be displayed (after 

the bank account has been entered). This is more important than the

requirement to create a payee record.

DBS Bank was not able to accede to my request. I suspect that the 

current practice must be mandated by the regulator, i.e. Monetary Authority of Singapore. I hope that the regulator can give their comment on this issue.

Tan Kin Lian