Difficulty in submitting e-invoice

21 June 2013

Editor, Forum Page

Straits Times

I thank the Accountant General's office and the Inland Revenue Authority of

Singapore for giving a prompt reply to my issue about the difficulty in 

submitting an e-invoice (Password for e-invoice system a necessary 

safeguard).

They have also contacted me directly to discuss the underlying issues

involved in the government processes. I thank them for their pro-active and

helpful approach.

As an active user of the Internet, I have created hundreds of passwords for

various websites, and in most cases, it has been an easy process. 

I hope that our government agencies find the right approach, to avoid wasting much 

time from the public and their employees providing support to the public.

I also support the online submission of invoices, and will be suggesting to 

these agencies on how the processes can be simplified to provide

the right level of security and convenience. 

We need to adopt a practical approach and recognize that there are vendors 

who transact with the government infrequently, and should not be required to spend so much 

time to go through a big learning curse to submit an invoice.

Tan Kin Lian