If ind it very difficult to access the websites of government agencies, such as IRAS, MOM, ACRA, CPF.
Their websites are complicated. They have many layers of links for different categories of users. They have different systems of login. Quite often, I go to the wrong link and access the wrong pages.
Each agency expects the public to spend hours to be educated about their website. They forget that the public has to deal with dozens of agencies.
I prefer a common login to a central website, where I can download a form or instructions. I can prepare the form offline and submit it to the agency. The form can be designed to be "fill-able" and with inbuilt validation, so that the public can provide the data friendly information to be used by the backend system.
This style, which is used elsewhere, is much easier for the public to use.
Their websites are complicated. They have many layers of links for different categories of users. They have different systems of login. Quite often, I go to the wrong link and access the wrong pages.
Each agency expects the public to spend hours to be educated about their website. They forget that the public has to deal with dozens of agencies.
I prefer a common login to a central website, where I can download a form or instructions. I can prepare the form offline and submit it to the agency. The form can be designed to be "fill-able" and with inbuilt validation, so that the public can provide the data friendly information to be used by the backend system.
This style, which is used elsewhere, is much easier for the public to use.
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