Thursday, July 21, 2016

Difficult to create a PIN in Krisflyer website

Singapore Airlines has a badly designed website. I had a lot of problems with it many years ago.

Recently, I have to register a Krisflyer account for my wife. The nightmare came back again.

I went through a very painful process to register a PIN. After many steps, it showed the following CAPCHA. I could not read it. When I tried to change it, it rejected my entry.

I tried a few times. After passing through the CAPCHA, it told me that my PIN is invalid. What is happening? I was just trying to create a PIN.

After going through this painful process for half an hour, the website told me that I am locked out. I have to come back in 24 hours time.

Why does Singapore Airlines designed website that is difficult to use. It is troublesome even to create a PIN.



NOW I KNOW WHY I GOT LOST

Later, I realized how I got confused.

At the webpage, I was asked to enter the Krisflyer No, date of birth and email address for confirmation. I was then given a difficult CAPCHA.

I was then brought to another page which asked me to enter my PIN. I thought that this was the PIN that I preferred to use.

I just learned that they had sent a temporary PIN to my email address and I should be using that PIN. They should have made it clear.

I had a lot of problem with their website five years ago. I still have a lot of problem with it today.


4 comments:

  1. The CAPCHA doesn't seem so difficult? and you can always click on the button to request for a different text or to listen it. It is quite intuitive.. no?

    Maybe you should share what's the instruction that caused your confusion?

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  2. My eyesight is not good. I can't read the CAPCHA. The change CAPCHA does not work. It brought me out of the page. This is what makes the website TERRIBLE.

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  3. After passing through the CAPCHA (tried several times), I was brought to anothe webpage to enter my new PIN. This was misleading. They sent a temporary PIN to me, but they did not tell me that I had to use the temporary PIN. I tried entering my "new PIN" a few times and then got locked out. This is why the website is TERRIBLE. (I did not have issue with countless other websites).

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  4. Mr Tan...how true..SIA has a terrible website n this pin issue occurred to me as well. It wld be good if SIA/Krisflyer wld simplify!

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