Most big organizations are aware that their customers hate their call center system. The complaints about the bad customer experience are universal and have been occurring for decades.
But these organizations are stuck with their existing system. They dare not make the change. They fear the risk that the new system may produce worse results.
Here is a way to approach the change.
http://www.tankinlian.com/Info/1271/How-to-try-out-a-new-call-center-system-and-minimise-the-risk?
But these organizations are stuck with their existing system. They dare not make the change. They fear the risk that the new system may produce worse results.
Here is a way to approach the change.
http://www.tankinlian.com/Info/1271/How-to-try-out-a-new-call-center-system-and-minimise-the-risk?
No comments:
Post a Comment