Implement change and be entrepreneurial

Many people are afraid of change because of the risk of failure. In fact, failure is to be expected due to "teething problems" in implementing a new system.

Here is a strategy to minimise the risk and to allow an entrepreneurial approach. It involves implementing the change in small steps.

It adopts the "A and B strategy" rather than "A or B" strategy.

http://www.tankinlian.com/Info/1271/How-to-try-out-a-new-call-center-system-and-minimise-the-risk?