Some people wondered why I cancelled three Grab bookings and had to pay a penalty of $5. Was I acting unreasonably? Was I acting unfairly to the Grab drivers?
This is what happened.
I asked for a Grab driver to take me from the Grassroots Club to my rented townhouse for an urgent appointment. The fare was $9. It was high, but acceptable to me.
I got a response. The driver would arrive in 9 minutes as he had to drop off the current passenger. I cancelled the booking immediately. Please note that the driver still had his current passenger.
I tried again and got a similar response. The driver would arrive in 9 minutes as he had to drop off the current passenger. I cancelled the call immediately.
I tried the third time. I got the same outcome. There was a mention of a penalty of $5, but I did not notice it. I cancelled the call immediately.
In all three cancellations, the driver was dropping off the current passenger. He was not on the way to pick me. I did not cause the driver any inconvenience.
Why was I not willing to wait for 9 minutes?
I had this bad experience on a few past occasions. On one occasion, the waiting time was supposed to be 5 minutes because the driver had to drop off the current passenger. It turned out to be 15 minutes. What happened? he said that he had to drive up and down a multi story car park.
For the other occasions, the waiting time was usually a few more minutes compared to what was reported.
Why should I pay a higher price and still have to wait for a long time? I went to the road side, hailed a taxi in 2 minutes and paid a lower fare.
Grab refused to refund the penalty of $5. I don't think they gave it to their driver. They did offer me a promotion code for $5 for my next ride. I rejected it.
This is what happened.
I asked for a Grab driver to take me from the Grassroots Club to my rented townhouse for an urgent appointment. The fare was $9. It was high, but acceptable to me.
I got a response. The driver would arrive in 9 minutes as he had to drop off the current passenger. I cancelled the booking immediately. Please note that the driver still had his current passenger.
I tried again and got a similar response. The driver would arrive in 9 minutes as he had to drop off the current passenger. I cancelled the call immediately.
I tried the third time. I got the same outcome. There was a mention of a penalty of $5, but I did not notice it. I cancelled the call immediately.
In all three cancellations, the driver was dropping off the current passenger. He was not on the way to pick me. I did not cause the driver any inconvenience.
Why was I not willing to wait for 9 minutes?
I had this bad experience on a few past occasions. On one occasion, the waiting time was supposed to be 5 minutes because the driver had to drop off the current passenger. It turned out to be 15 minutes. What happened? he said that he had to drive up and down a multi story car park.
For the other occasions, the waiting time was usually a few more minutes compared to what was reported.
Why should I pay a higher price and still have to wait for a long time? I went to the road side, hailed a taxi in 2 minutes and paid a lower fare.
Grab refused to refund the penalty of $5. I don't think they gave it to their driver. They did offer me a promotion code for $5 for my next ride. I rejected it.
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