The Privacy and Data Protection Act (PDPA) requires organizations to protect the privacy of their customers.
As a result, the organizations have to verify their customer before giving information concerning the customer accounts and transactions.
But organizations have a bad way of verifying their customer. They ask the customer to give their personal ID, such as NRIC and some personal details, such as the mother's maiden name or how many accounts you have with us.
I wish to suggest a better way. Allow the customer to give a 6 digit pin number for verification. Each customer should be able to choose a number that they can remember. For example they may wish to 6 digits that they can remember easily.
This should be different from the PIN number that is used for ATM transactions. But it is really up to the customer.
The chance of a stranger knowing the PIN number is 1 in a million.
I hope that our organizations can adopt this common sense approach.
As a result, the organizations have to verify their customer before giving information concerning the customer accounts and transactions.
But organizations have a bad way of verifying their customer. They ask the customer to give their personal ID, such as NRIC and some personal details, such as the mother's maiden name or how many accounts you have with us.
I wish to suggest a better way. Allow the customer to give a 6 digit pin number for verification. Each customer should be able to choose a number that they can remember. For example they may wish to 6 digits that they can remember easily.
This should be different from the PIN number that is used for ATM transactions. But it is really up to the customer.
The chance of a stranger knowing the PIN number is 1 in a million.
I hope that our organizations can adopt this common sense approach.
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