Thursday, September 20, 2018

WOTC - Call center

I asked this question in the Wisdom of the Crowd:

How can the call centers improve the customer service?

Here are the responses: (48 Votes)
63 % - Allow the customer to talk to a call center staff promptly.
17 % - Do not give advertisements and promotions in the automated messages
15 % - Allow customers to request for a call back.
6 % - Do not ask customers to enter NRIC or other credentials.

See the pie chart at: 
http://www.wisdomofthecrowd.sg/chart.aspx?ID=887
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2 comments:

  1. AnonymousSeptember 20, 2018 3:35 PM

    Dont be their customer

    ReplyDelete
  2. AnonymousSeptember 21, 2018 10:41 AM

    Our customer care consultants are still busy . You may continue to hold and will attend to you shortly. Half an hour holding with the repeated message.

    ReplyDelete