WOTC - Call centers of large organizations

I asked this question in the Wisdom of the Crowd:

Do large organizations provide a good call center service?

Here are the responses: (61 Votes)

61 % - The experience is quite frustrating.
36 % - It is difficult to get through to talk to a person.
3 % - I am able to get the information and service that I need quite easily.

See the pie chart at: 
http://www.wisdomofthecrowd.sg/chart.aspx?ID=1015