1. My internet connection failed due to the storm.
2. I called Starhub hotline. It was a nightmare for me. I spent 9 mins on the first call, and it was cut off. I called again and there was no answer for 15 mins. I cut off the call.3. It took me over 3 mins to clear through the nonsensical questions that do not apply to me before reaching the technical desk. After that, the call was not answered due to "large volume of calls".
4. Along the way, I was asked to state if I use a Linksys router. I checked the devices and found that I had a D-Link device and a Nucleus Connect device. I do not know if any of them are provided by Linksys.
5. I find it terrible that Starhub should ask this kind of question. I subscribe to the service of Starhub and it should not concern me about who they use to provide the router.
6. Starhub operates many business, such as mobile phone, internet, Netflix, Samsung phone, etc. They could have given a separate number for each business. Instead, they put all the business calls under one number and force the customer to waste over 3 minutes to clear through the screening.
7. Starhub customer service has been terrible for over a decade.
8. On many occasions, I wanted to move away from Starhub, but I was tied to a 2 year contract.
9. My experience with the customer service provided by many large businesses in Singapore has been poor. I find that bad customer service is probably a part of "Singapore culture".
Tan Kin Lian
https://tklcloud.com/Feedback/feedback2.aspx?id=5619
My time is precious and valuable.
ReplyDeleteGenerally, I just called my private internet or computer analysis which I have been using on a regular basis. My bad experience with Singtel, Starhub or Dell etc. was spending long hours with them on the other end of the phone, telling me to pull this and that, disconnect here and there, check on lights everywhere, push this and that buttons. After 4 hours, I was perspiring, and my heartbeat was beating irregularly. I had to take leave for this nonsense. The money is worth spending on privately when the technician showed up with a fixed price of $118 excluding spare parts. I used one because I find him reliable, honest and straight to the point. That is why people are now saying it is a good country to live in if one has the money to afford comfort and convenience.
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