I met the CEO of two large organisations in my capacity as chairman of the Center for Seniors, to discuss the feasibility of creating jobs for seniors along the following lines:
* they are paid an hourly rate of $6 or higher, depending on skill
* the job involved providing information and assistance to customers
* the seniors will be trained on soft skills and product knowledge prior to their appointment
* the seniors will work during the busy periods, e.g 4 hours a day
* they will handle first level customer servicing, and refer the difficult tasks to specialists
* the earnings of the seniors will be supplemented by workfare bonus paid by the government
* priority will be given to seniors living near the place of work, to reduce the time and cost of travelling
Both organisations are positive. They are willing to try this concept. It has the potential to create over 100 jobs. If this concept proves to be successfully, there will be many other businesses in the community that can provide similar opportunities.
That's v interesting. Would you be able to share if the jobs are contact center or customer facing jobs?
ReplyDeleteDear Mr Tan
ReplyDeleteOn behalf of many seniors, I thank you for trying to create employment for us in your capacity. Companies have not really accept the fact that senoirs still have the energy and the skills and even knowledge through their experience.
I hope that through your effort, many of us will have the opportunity to be employed again.
Wishing you all the best in your future endeavour.
HL
Dear Eileen,
ReplyDeleteThe jobs are customer facing.
However, there are opportunities for contact center jobs as well.