Dear Kin Lian,
This is in response to the article captioned “Risks listed in bold, but ….Investors went ahead despite clear warnings”, by Lorna Tan [The Straits Times, Oct 31].
The nub of the issue here, Lorna, is about misrepresentation of risks, not about the risks stated in the Pricing Statement [PE]. You appear to be someone with a fecund imagination; you imagined all these investors were given the PE in advance or at the point of sale and after reading the PE and despite understanding the risks involved they still went ahead and invested. Right, Lorna, that was what you were saying or trying to project? Have you researched in these areas?
1. How many of these investors are what is now being termed as “vulnerable people” [illiterate people who cannot read or understand English]?
2. How many of these investors are elderly people who may not be illiterate but who nevertheless cannot understand the complexity of the text given in the PE?
3. How many of these investors were actually presented with the PE and asked to read it before the decision to invest or not to invest was even considered?
4. How many of these investors, if any - assuming the PE was not produced during the discussion with the RM - were cautioned by the RM that they would risk losing all their principal?
5. Do you still seriously think that if investors had been specifically told that they would risk losing all their money they would still have parted with their money, which for many was their life’s savings, their retirement kitty?
6. Have you not heard talk that some investors visited their banks wholly ignorant of the sale of these supposedly high-yield structured products but they were persuaded nevertheless by the RM to uplift the funds from their fixed deposits and invest them in these products?
7. Have you considered the possibility of the RM putting the cart before the horse, by performing a risk-tolerance analysis after he and/or his distributor-organization had made misrepresentations about the nature of the product they were flogging, and after the investor had already been persuaded by such misrepresentations [or lies] to invest?
8. Have you wondered whether the risk-tolerance analysis undertaken by the RM can be taken at face value? Some investors can recall that in their case the assessment was done hastily and carelessly by the RM, and they can prove it.
9. And why, despite seeing the investor as having an aversion to risk of loss of capital, the RM still went ahead and closed the deal, instead of telling the investor: “This product is not suitable for you”?
10. Have you taken a look at the advertising materials of the distributors, particularly the one for Minibonds Series 3 with these enticing statements: “Invest on solid foundations” and “With our Minibond Series 3 credit-linked to six major financial institutions, you can enjoy the returns you deserve with peace of mind.”
11. You pointed out the inherent risks of DBS Bank’s High Notes and Lehman’s Minibond series and it is obvious you are equipped with an imaginative mind for understanding such risks and would not have been caught with your pants [maybe, skirt is more appropriate] down through investing in either of these products – but would you argue that it was not irresponsible for any distributor to sell these products to illiterate, hence vulnerable people, let alone distribute misleading advertising materials? Or
12. Would you agree that it was a gross dereliction of responsibility on the part of the distributors or their RMs in failing to make clear to investors that by investing they would be assuming a big risk – of losing their entire principal?
13. Would you agree that the promotion gimmicks employed by distributors were profoundly at odds with the high risks inherent in these structured products? If your answer is yes, then it is regrettable that you have made no mention of this in your article.
14. Would you agree that your article is nothing but half-truths, prejudiced in a certain way, and jarring, and a hindrance to investors, numbering about ten thousand, who are now trying to recover from the distributors?
15. Would you agree that investors who have been mis-sold are now eminently reasonable in seeking restitution from the distributors?
Dear Lorna, please let us have your response to these questions, and without any equivocation, please?
Richard Woo
well said Richard kudos to you!
ReplyDeleteRMs know nuts about the risks!! Failure in the sales process!! Short and simple. These RMs are no different from 2nd hand car salesmen!! The Pricing statement is just a template writeup for these rubbish products.
ReplyDeleteRMs know nuts about the risks!! Failure in the sales process!! Short and simple. These RMs are no different from 2nd hand car salesmen!! The Pricing statement is just a template writeup for these rubbish products.
ReplyDeleteLorna knows nuts too.She writes to appease the FIs who pay for the advertising space in ST.Conflict of interest. Reporter will not write the truth let alone writing investigative journalism.
ReplyDeleteBosses in the banks have put these "beauty queens" as RMs best fitted with their sexy eyes looking straight to these uncles with some life saving,the approach would be like this: Dear Mr Tan,as yr S$100,000 FD matured yesterday n current int is so low..there is a new product called xxminibond mgt by the most reputable bank in SG n USA that give better returns...then she pretented so busy on a hp talking to another customer:"hi Mr Wong,yr friend like to sign up a minibond like yours..fine..no problem c u 2moro..uncle Tan find himself got nothing to defence now right? then buy loh...
ReplyDeleteRichard, well done! When I read her article, I knew that there was no research done, just a piece written in the office.
ReplyDeleteThere are more article today!
There are many advertisements on Straits times by many banks, UOB, DBS and HSBC. But I don't trust banks anymore, until this mis-selling issue is settled. To gain our trust, banks need to do the right thing. No point advertising in newspapers, they are just wasting money.
ReplyDeleteStraits times reporters must write objectively and not write for the sake of promotion. I think Lorna tan did not conduct appropriate research and write the article. I think Ignatius Low, money editor is better and more fair.
ReplyDeleteThe banks think that they can carry out this futile public relations campaign by dubious reporters, "expert" commentators, "born-again victims", etc in the media.
ReplyDeleteBut until the banks return all the hard-earned life savings of all the victims, 10,000 victims and their families and friends will ensure that the banks will not be trusted again.
Thanks Richard! I am one of those who did not see a Pricing Statement nor aware of the existence of a Prospectus until recently in these blogs.
ReplyDeleteDuring my interview I was asked why I didn't ask for one?
My answer was simple : How do I know how to ask for these documents when I didn't know they existed?
Koh Soo Hiem
Speaking of advertisements .. watch the one with a feather on a weighing balance exerting weight. It proves the point that banks are cheats, feather is light yet they cheat and make it appear so heavy!! so there.
ReplyDeleteWhen I read Lorna Tan's article I almost vormit blood. She did not do any research before writing her article. If she had just taken the trouble to just read some of the blog postings she would not have written the article. It is a very unprofessional and bad piece of journalism. Just shows her for what she is. Sad for her.
ReplyDeleteGreed is the evil. No free lunch in this world.
ReplyDeleteLorna Tan should have checked thoroughly with the FIs and investors before she wrote the article or if she did bother to check then read those comments in the blogs to understand how structured products are sold here. It is unprofessional journalism to write articles that are contrary to how real sales are conducted. Or is it that she wrote this article just to fulfill her monthly quota required.
ReplyDeleteTo 11:20pm
ReplyDeleteWe are not talking about free lunch ! We are talking about FIs hanging a sheep's head to sell dog meat. We are talking about FRAUD !!! Get it ??? No ? Go get your head examined !!!
Lorna Tan is only writing on instructions from her manager, who is given orders from his management, who in turn is under total control by the authorities !! This is a open secret ! So we know who is the culprit now.
ReplyDeleteObviously, Lorna Tan did not have such investment and did not get "burnt" otherwise she would not be talking "so big". So Lorna, show some compassion for others. Don't write rubbish. It adds more pain to those affected, be it young or old, literate or illiterate. Even if your superior asked you to write it this way, please use your brain. You are no kiddy. I lost quite a substantial amount, how do I feel reading your article?
ReplyDeleteBravo! Richard. Did you send your response to the ST forum page? But then it may not get published as usual!
ReplyDeleteI have a question. I recently learnt from a DBS Relationship Manager that she had asked her retired parents to buy DBS High Notes 5 and she regreted. So her parents fall under the "vulnerable" group, the first priority group to review and maybe compensated. So would DBS be compensating those investors who do not fall into this "vulerable" category but were being "mis-sold" by these RMs?
ReplyDeleteI think it was about time that someone pointed out the warning in bold letters on the first page.
ReplyDeleteRMs missold, but it is a fact that the cover of the prospectus had a warning that an investor could lose all the investor's money.
defending lorna,
ReplyDeleteDo you realise that if you have a regular RM, it is only normal to rely on his/her recommendation and such recommendation should be made in your interest as an investor, otherwise what is the RM for?
To "defend lorna"
ReplyDeleteI think it's time to point out:
(1) First, the pricing stt was given only after the sales are closed
(2) Second, the bold sentence on the pricing stt is not conspicuous.
Why? Because there are many bold lines on the same page. Look at a sample copy before you defend.
(3) Third, the bold sentence did not say that the Minibond is NOT a bond. It only says that you may lose all your capital. I can interpret that when all reference entities fail, I'll lose all capital.
I might get shot for this
ReplyDeleteBut I think “Risks listed in bold, but ….Investors went ahead despite clear warnings” is NOT entirely wrong.
if you are objective despite your losses, you might see the light.
Then again you might ignore it.
5:06 PM
ReplyDeleteU'd surely get shot for a v.v simply question of the structured product - Do U know how the mechanism work?
Anonymous Anonymous said...
ReplyDelete5:06 PM
U'd surely get shot for a v.v simply question of the structured product - Do U know how the mechanism work?
5:41 PM
Again, i thought this is pretty clear if you could read English:
"Investors went ahead despite clear warnings"
6:40 PM
ReplyDeleteU are lost!
in the FACT & your objectivity!
To anonymous who asked whether I sent my response to ST Forum, the answer is Yes. This was done on 2 Nov.
ReplyDeletergds Richard Woo