Strategy on e-government services

I have written a strategy paper on how a government agency can organize its website and online processes to improve its productivity and deliver a better quality of service for the public. Read the paper entitled "e-Government" in my website, www.tankinlian.com

If you have experienced inconvenience or difficulty in searching for information or submitting an application to a government agency in the past, please send your story to kinlian@gmail.com or post a comment here.