Sunday, April 03, 2011

Poor service from DBS Bank

I have been a customer of DBS Bank for 30 over years. They even classified me as a Treasures customer and assigned a Relationship Manager to look after me. The RM seemed to be more interested to sell their financial products to me, such as the famous High Notes - which I avoided. After that, I never heard from the RM - who do not reply to my e-mail.

I have all along arranged for my GIRO transactions to be deducted through my POSB account. When the money runs down, I top up the account from my main account. Recently, due to an oversight, I forgot to top up my POSB account - and the money run out. Nobody from DBS called me - not the RM nor anybody else. They also did not send an e-mail to me.

When I realised the problem, several of my GIRO transactions had been rejected. Even IRAS cancelled my GIRO and asked me to pay property tax in advance, threatening to levy a fine for late  payment of tax.

But I do receive phone calls  from all types of people wanting to market their products to me. This is the practice in Singapore - businesses are interested only to market their products, but failed to provide customer service.

When will Singapore leaders wake up to this sad state of affairs - a country where most people are greedy to chase profits, higher salaries and commission!. They forget their responsibility to their customers or to the citizens! Sigh!

9 comments:

  1. When I was just a schoolboy, in days without internet and mobile phone, no special privilege banking or relationship manager, the branch manager or assistant manager would call our home phone whenever one of the cheques my father issued exceeded the balance. Usually my mother or I or one of my brothers would be would be despatched with the cash to top up the account to prevent bouncing.
    These days, a call from the bank is usually when your account is flushed with cash and they're trying to sell you investments.

    ReplyDelete
    Replies
    1. Dbs_Customer Care Number_
      Any problem call my agent (24*7) hours available
      Contact hair__+916292633469

      Head office_7063539605/7047303458
      Online problem contact hair_
      8670530538_

      Contact hair_8436046948/7478897537
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    2. Customer Care Number_
      Any problem call my agent (24*7) hours available
      Contact hair__+916292633469

      Head office_7063539605/7047303458
      Online problem contact hair_
      8670530538_

      Contact hair_8436046948/7478897537
      ___
      _____
      Customer Care Number_
      Any problem call my agent (24*7) hours available
      Contact hair__+916292633469

      Head office_7063539605/7047303458
      Online problem contact hair_
      8670530538_

      Contact hair_8436046948/7478897537
      ___
      _____
      Customer Care Number_
      Any problem call my agent (24*7) hours available
      Contact hair__+916292633469

      Head office_7063539605/7047303458
      Online problem contact hair_
      8670530538_

      Contact hair_8436046948/7478897537
      ___
      _____

      Delete
  2. What emails, this bank does not even have the decency to reply even if you send them written letters by post.
    Look at the way they treat High 5 notes investors locally, look at how they readily compensate the Minibond Investors in Hongkong.
    May as well piss off, close shop in Singapore and move the operation entirely overseas.
    They even have the cheek to conduct a recent service gauge on their Treasures' clients.
    By the way, who bothers with a free
    limousine service to the airport, give us services we want, not frivolus ones like a limousine ride.

    ReplyDelete
  3. These days the bank won't call you to give you time to verify and rectify. They'll happily charge you something like S$50 for bouncing a cheque and another something like S$50 if account goes into "unapproved" overdraft because of the previous charge, and plus interest of course.

    ReplyDelete
  4. The trick to prevent these bank salesman from calling you is to keep lesser cash in you bank. Or you can spread out your money with different banks so that it is less obvious you have money. That's what I do these days.

    ReplyDelete
  5. Hi there, I too had a bad experience with DBS and it is at the Toa Payoh Branch. A quick search on the web has made me realise that I am just one of the many who are disappointed by DBS's service standards.
    My husband and I applied for HDB loan at DBS Toa Payoh Branch in January 2012.

    To our disappointment, the process has been slow and disorderly.

    First of all, our case was handled by several different people due to understandable reasons (they were on leave due to CNY). However, the way the case was handed over by one DBS person to another has resulted in much trouble for my husband and I. For instance, we were only informed through email about our next contact at DBS but the email addresses were wrong. We were given contact numbers but no one answered our calls. We were given vague and mediocre reasons on why our loan cannot be processed and were asked for answers/documents without stating exactly what kind of answers/documents were needed.

    Soon, we were tired of been pushed around from one officer to another, having to explain our case from scratch again and again. At one point, we went down to the branch and requested to take our documents back and change to another bank. But the officer we met that day told us specifically that his manager will take over our case entirely and that we would not have to deal with the original officer.

    However, to our disgust, it was just a one-off show. Soon after our loan was approved, paperwork settled and when we thought the the worst was over, the original officer contacted us again and told us of more outstanding issues, more papers to sign and request to us to go down to the branch repeatedly.

    These requests were done through one liner emails and phone calls where the person over the phone speaks hastily without bothering to give proper explanation or even introduction.

    Since it is our first home and first time applying for a HDB loan with DBS, we would have enjoyed the process if the persons in charge were friendlier and more meticulous when handling the case.

    I regret that I did not do a through research about DBS service standard before going ahead with accepting their loan. I hope that my post would help other couples think twice about the bank they choose to get their HDB loan from. A pleasent experience with the bank goes a long way for a young couple embarking on their life journey together.

    ReplyDelete

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