I find it so difficult to use DBS IDEAL system for internet banking payments that I will write cheques and drop them into the quick cheque deposit box (for payments to DBS payees). The IDEAL system is for business users and is extremely complicated and difficult to use. With so much trouble, it is likely to lead to costly mistakes, e.g. entering the wrong account code. I do not understand how DBS could design such a convoluted system. It is unimaginable.
And then some manager some where will say that the return on investment on the IDEAL system is not meeting target.
ReplyDeleteSolution.
Disallow cheque payments to encourage users to use IDEAL.
Then the projected return on investment for IDEAL will be achieved.
Just you wait. It will happen soon.