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What a widow in her 70s was put through by a robotic and unsympathetic system?My father died a few months back. I tried helping my mother in transferring the helper to hername, but I was unable to do so on the website. I took a day off from work to visit MOM at Havelock Road with my mother, but was redirected to Bendemeer Road.After 7 days, she received a reply at midnight that her application was unsuccessful, with a tick in a box that she did not accompany her bank account during her application. Huh did we know? She was asked to appeal. She slept with her phone beside her. At midnightshe got woken up by a buzz on her phone ( she hasn't been sleeping well on the bed, whichhad been empty since my father passed away). Half asleep she called me up at midnight that her application was rejected and she forwarded me the mail from MOM, asking for help to write an appeal. She is now living alone with the helper. The agent fees for doing the transfer was going to be $850 excluding GST. After going back to my parent's placeand read what all the rejection was, I sent her bank accounts with the appeal. All they could have done was ask if she would send her bank accounts without sending her all the bullshit about rejection and appeal. This elderly lady had just cremated her husband of 47 years.
What a widow in her 70s was put through by a robotic and unsympathetic system?
ReplyDeleteMy father died a few months back. I tried helping my mother in transferring the helper to her
name, but I was unable to do so on the website. I took a day off from work to visit MOM at
Havelock Road with my mother, but was redirected to Bendemeer Road.
After 7 days, she received a reply at midnight that her application was unsuccessful, with
a tick in a box that she did not accompany her bank account during her application. Huh
did we know? She was asked to appeal. She slept with her phone beside her. At midnight
she got woken up by a buzz on her phone ( she hasn't been sleeping well on the bed, which
had been empty since my father passed away). Half asleep she called me up at midnight that
her application was rejected and she forwarded me the mail from MOM, asking for help to
write an appeal. She is now living alone with the helper. The agent fees for doing
the transfer was going to be $850 excluding GST. After going back to my parent's place
and read what all the rejection was, I sent her bank accounts with the appeal.
All they could have done was ask if she would send her bank accounts without sending her
all the bullshit about rejection and appeal. This elderly lady had just cremated her
husband of 47 years.