Thursday, April 19, 2007

See the big picture

I observe this characteristic among many Singaporeans.

They work very hard and seek a perfect solution to the task that they are responsible for. They define clear boundaries between what each person is responsible for, instead of working as a team to achieve the bigger goal.

Even among government ministries and departments, there is a tendency for each officer to be responsible only for his own area. The public has to run around many departments to get things done.

Let us work more towards the common goal. Let us see the big picture.
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2 comments:

Anonymous said...

Dear Mr. Tan,
I have ten policies with Income and my wife another 5. The first policy was bought 19 years ago and I have faith in NTUC Income and that is the reason all my policies are with Income. However, my recent experience with Income is exactly like what you have written in this post. I spoke to more than 10 people in Income over more than 2 months and even visited one of the centres and the HQ as well. Everytime they wanted to know my name and contact number. I gave them my email, contact number and name, but after that no one contacted me as they all believed that someone else is responsible for doing that. In fact, I have written emails to the present CEO but he did not bother to reply. I am so fed up with the poor service that I have decided to surrender all my policies and take up with other insurance companies who can provide better service. I am concerned because while I am still alive, I get such lousy service, what if I am no longer around and my family has to go through all these. I do not know how to proceed from here as I believe now that NTUC Income is no longer like before and policyholders interest are not a priority now. Afterall, for someone like myself who have bought all the necessary policies, will no longer be a preferred customer. So the only choice is to surrender the policies. I am sad that two decades of trust in NTUC Income has been lost and no one in Income seems bothered.

April 23, 2007 3:10 AM
Tan Kin Lian said...

My advise is that you should not surrender the policies. It is not beneficial for you to take such a big loss.

Write to the service quality manager at sq@income.com.sg. I am sure that she can help to resolve this matter and also correct any underlying weakness.

They are doing their best to cope with the change in management. It should be sorted out soon.

April 23, 2007 9:16 AM

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