Virtual contact center

We have recently set up a virtual contact center in Jurong with 28 seats. Each seat is equipped with a personal computer and soft phone. It supports our main contact center in Tampines.

The customer service officers receive their daily briefing through video conferencing from the main office. Their interactions are also monitored from the main office. We set up the virtual center to allow colleauges to work nearer to their homes and reduce the travelling time.

The virtual center also serves as an off-site center for disaster recovery. This is the first in the region.

Here is a view from our colleague: "I was struck by the clean, uncluttered look - flat screen monitors, compact key-boards and sleek work-stations. It has soft lighting, black ceiling, blown-up posters and a touch of designer decor. It is quiet, with only the humming of air-con and chatter from the TV screen. It provides a highly conducive working environment. By the way, it is bustling outside, surrounded by shops, banks, food-courts, coffee-shops and a mere 5-minute walk from the Jurong East MRT. "

If you are staying in the West and like to work in a really cosy and vibrant environment, do send in your resume via www.income.coop