Many customers are quite fed up with the "press here", "press there" messages when they call a call center. They are also given unnecessary messages. It takes 1 or 2 minutes just to get through the barriers. After that, they have to wait 10 to 20 minutes for a person to answer the call. By that time, the customer has lost his patience.
Here are some simple suggestions to improve the experience for the customer. If the people in charge use their common sense, they can improve customer service by a lot!
http://www.tankinlian.com/Info/1273/Info/1273/A-better-workflow-for-a-call-center-system
Here are some simple suggestions to improve the experience for the customer. If the people in charge use their common sense, they can improve customer service by a lot!
http://www.tankinlian.com/Info/1273/Info/1273/A-better-workflow-for-a-call-center-system
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