Wasteful activities caused by IRAS

I share this example of the unproductive work and hassle that IRAS has given to a taxpayer (and I suspect that this affects many other taxpayers). I also share some suggestions on what IRAS can do to change their process and reduce wasteful activities for the taxpayers and their own staffs.

http://www.tankinlian.com/ArticleDisplay.aspx?ID=1295&Name=Difficult-to-submit-an-income-tax-return&Type=H