Lesson for organizations from the United Airlines debacle

Any large organization face the risk of suffering the serious damage that had befallen United Airlines.

Let me make a bold claim. This kind of debacle would not have happened if United Airlines had consulted me on writing their SOP. If this statement appear to be boastful and benefiting from hindsight, let me explain.
http://www.tankinlian.com/ArticleDisplay.aspx?ID=1318