This is my advice to marketing people, e.g. property agents, insurance agents and others.
If you are calling a potential customer who do not know you, send an SMS first.
Example:
Mr. X. My name is Y from (company). I will call you regarding your (enquiry) at xx pm today. OK?
If the customer is not available at this time, he will reply by SMS and give you an alternative time.
If the customer does not reply, you can call the customer at the stated time. The customer will be expecting your call.
Do not:
Do not call the customer unannoncement. Some will not pick up your call. Others will be annoyed at the unexpected interruption.
If you are calling a potential customer who do not know you, send an SMS first.
Example:
Mr. X. My name is Y from (company). I will call you regarding your (enquiry) at xx pm today. OK?
If the customer is not available at this time, he will reply by SMS and give you an alternative time.
If the customer does not reply, you can call the customer at the stated time. The customer will be expecting your call.
Do not:
Do not call the customer unannoncement. Some will not pick up your call. Others will be annoyed at the unexpected interruption.
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