Wednesday, April 15, 2020

Improve the online process for applying for a passport

The online process to apply for a passport is actually quite easy. The applicant only needs to confirm the particulars (which were already available in the ICA records) and to upload a photo (according to the required specs). It should take just five minutes, for a person who is familiar with the process.

But it took me several hours on three occasions. The first two were aborted attempts.

What were the problems that I encountered?
https://tklcloud.com/Feedback/feedback2.aspx?id=2844

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