I hope that our service sectors in Singapore take the same approach and employ more people to improve customer service. During the current economic downturn, many people (young and older) will be happy to have a job, even if the wages are low. Being employed is better than being unemployoed, and remaining idle, at home.
They will learn the experience of customer service, which will be useful for the future quality of life in Singapore.
As many businesses are watching their cash flow, perhaps some government funding can be given for these customer service jobs?
Tan Kin Lian