Saturday, April 19, 2008

Higher bonuses for policyholders

Dear Mr. Tan
I bought several life insurance policies from X. In recent years, it started to spend a lot of money in advertising and in paying high commission and incentives to its insurance agents. I heard that it will be reducing its yearly bonuses, to be compensated by higher bonuses in the later years. I am not sure if I can trust X to pay a high return on these policies. Should I continue these policies or cancel them?

The investment gain for 2007 is high. Life insurance companies should be paying higher bonuses for this year, rather than reducing the bonuses. If your insurance company reduces the bonuses for 2007, you can lodge a complaint to the Monetary Authority of Singapore. It is not correct for the company to manipulate its bonuses and deny a fair return to its policyholders.

Most life insurance companies in Singapore give a poor return to their policyholders, due to high marketing expenses. It is best to avoid buying these life insurance policies in the first place. You should consider cancelling your policies and take a loss, if you find that the company cannot be trusted to take care of the long term interest of its policyholders.

Lesson: Do not buy any life insurance policy that has high upfront charges. Do not keep your policy with a company that does not take care of the long term interest of its policyholders.

Transparent, Flexible Products

If you are investing for the long term, you should buy transparent, flexible products.

A flexible product allows you to cancel the product and take out your savings, without any penalty, except for a reasonable transaction cost. Examples are a bank savings account, no-load unit trust or shares bought through the Singapore Exchange.

A transparent product gives you a return that is linked to an external indicator, and is not subject to manipulation by the issuing party. For example, the prices of shares are based to the market price traded on the exchange.

Life insurance products, such as endowment, whole life and investment linked policies, have the following unsatisfactory features:

a) It has high front-end charge (up to two years of premium)
b) It takes more than 10 years for the consumer to earn sufficient gains to recover the front-end charge
c) The bonuses payable on endowment and whole life policies are subject to manipulation by the insurance company
d) The policyholder has to suffer a large loss on cancelling the contract.

Lesson: avoid life insurance policy as a vehicle of savings for the future. Buy a low cost term insurance policy to provide adequate protection for your family.

Friday, April 18, 2008

Idac centers

Dear Mr. Tan,
I read a news report that most insurance companies have left the Idac scheme, except for NTUC. How does this scheme help to control the repair cost? Why do the other insurance companies leave the scheme?

The Idac centers provide a one-stop service to report an accident and to assess the damage to the vehicle. This helps to prevent some unscrupulous workshops from aggravating the damage and inflating the repair bills.

By using Idac, the insurance company can reduce its repair bill and other costs, if they use the services well. If they do not use Idac effectively, the charges by Idac adds to their total processing cost.

From 1 May, the insurance companies wish to introduce a new system and send the assessor to the site of the accident to carry out the assessment. I believe that this will create a lot of logistics and other problems. I hope that I am wrong, and that they are able to manage this service well. Only time will tell.

Read this article:

Reasonable margin for expenses and profit

Someone posted a comment that the insurance c0mpany has to make a reasonable margin to cover its expenses and make a profit. I agree.

The cost of a life insurance cover for a person to provide an adequate sum for a family should be $200 a year (e.g. to cover $300,000). It is all right for the insurance company to charge $300 a year, and have $100 as a margin to cover expenses and earn a profit.

Unfortunately, most insurance products (e.g. whole life, endowment or investment-linked policies) require a premium of $3,000 to provide the same amount of cover. About $6,000 is taken away to pay the commission and marketing expenses. This is too expensive and does not provide value to the consumer. These policies should be avoided. The agent who sell these policies are not taking care of the interest of their clients.

I hope that insurance companies and agents will act in the interest of consumers and offer the right products.

Petrol consumption

During the past 14 days, my Toyota Camry car consumed $105 in petrol (50 litres) and travelled 442 kms. The consumption is 8.7 km per litre ($2.08), or 24 cents per km.

Call centers of insurance companies

I gave a practical project to the studnets in my class on Risk Management & Insurance. They had to call the insurance companies in Singapore to ask for quotations for motor, term, accident and medical insurance.

The general conclusion from the projects are:

a) Most insurance c0mpanies were not well organised to handle direct enquiries
b) Many companies took a long time to respond to a simple requests

There is big potential for a new insurance companies to develop its business by organising a well managed call center that can respond to direct enquiries from customers.

Risk Management & Insurance at SMU

I taught a class of 29 students at SMU on the subject Risk Management and Insurance. I have completed all the classes. The final exmaination was held yesterday. I had to invigilate it.

It was quite enjoyable. I learned a lot about the subject as well. I had to brush up on the theory to present to the class. The students enjoyed the practical aspects of the subject that came from my personal experience.

I intend to repeat the course for the next semester. It will be easier for me (having done it already) and more interesting for the next batch of students.

Friend gave bad advice

Hi Mr. Tan,
Being a fresh grad (with loans to bear), it is really not easy for me to part with the $2000 premium paid so far. Your kind advice has made me reconsider my choice. How did you arrive at the net yield/gross yield? I tried to calculate it but could not get it right. I just want to understand the logic behind and fully convince myself to give up this plan, $2000 and possibly my friendship with that agent friend.

The yield is calculated using a financial calculator. Some of your colleagues have this calculator and will be able to show you how the yield is calculated.

Please help to pass the message to your other friends. Their priority is to pay off the loan and not to waste money on a life insurance policy that takes away so much savings to pay commission to the agent.

If you need life insurance protection, you should buy a decreasing term insurance, as explained in this FAQ:

Thursday, April 17, 2008

Demand a net yield of 3% on your regular savings

If you pay premium towards a "savings-type" life insurance policy, you should demand a net yield of 3% for 10 years. These products include endowment, whole life, investment-linked, critical illness and their variations, such as limited premium and cash back.

If you save $100 a month for 10 years, the life insurance policy must give you a net return of at least $13,900. Your total savings is $12,000. The gain is $1,900 (i.e 15.8% on $12,000). If you are not getting this gain of 15.8% on the total savings, you should avoid the life insurance policy.

If you save $300 a month, you should check if the cash value at the end of 10 years is at least $13,900 X 3 = $41,700.

Most life insurance products give you a poor yield, as a large portion of your premium is used to pay commission to the agent and the agency manager. The true cost of the life insurance protection is a small proportion of the premium that is spend in marketing and sales.

Lesson: Demand a net yield of 3% on your savings. Look at the benefit illustration on your life insurance policy. Look at the figures for 10 years duration. Compare the cash value with the total premiums. If you do not get the gain of 15.8%, do not buy the life insurance policy.

Not able to offer the Rider

Hi Kin Lian,
Having dealt with and experienced your customer- centric approach, it’s with disappointment that you are no longer helming Income.It’s a real great loss to NTUC policy holders and NTUC.

I am hitting a brick wall with NTUC.I have a question and would appreciate your advice. I was trying to apply for a rider for my NTUC hospital insurance policy transferred from CPF Medishield plus.

I had an angioplasty some 18 years ago. My cardiologist offered his professional assessment that as the angio was done a long time ago, the condition has stabilized and there are no symptom suggesting a recurrence.

NTUC rejected rider outright. I even sugested to NTUC if they are concerned about heart disease I am open for a rider that limits heart disease to existing plan. My sense NTUC just taking an easy way out to blanket reject all prior conditions without any interest to study each case professionally.

Its simpler to advise anyone with prior conditions not to apply.Appreciate your suggestions how best to move forward.

You are already covered under the main Shield plan. There is no need for you to take the rider (to cover the Deductible). If you need to be bospitalised, you can pay the deductible from your Medisave account. The larger bills can be paid by the main Shield plan.

There is no point to buy the Rider, if NTUC Income is not keen to offer it to you. All the best.

Whole Life by Limited Payment

1. An insurance agent offered two whole life policies to a parent to buy for the children. The premiums are payable for 10 years and becomes fully paid.

2. The benefit illustration shows the following:

Annual Premium Cash Assume Opport
premium for 10 yr Value 4% p.a. Loss
Child 1 $1,252 $12,520 $12,192 $15,632 $3,440
Child 2 $1,598 $15,980 $15,573 $19,954 $4,387

3. Here is my advice:

If you pay premium for 10 years, the total premium is shown in (2). The cash value (both guaranteed and non-guaranteed) is shown in (3). It is lower than the total premiums that you have paid for 10 years. It does not make sense to put your money into these two policies, as you are sure to get a bad deal after 10 years.

If you invested the premium for 10 years to earn 4% per annum, you will get the figure shown in (4). The Opportuity Loss to you, by buying the Vivolife policy is shown in (5). This large cost goes to pay the insurance agent's commission and the company's profits. They are at the expense of the customer.

Conclusion: Do not buy these two policies, due to the poor return and opportunity cost. It is better to save for your children separately and give them the accumulated savings (say 20% more) at the end of 10 years. They can buy a low cost Term insurance when they start work.

Read this FAQ:

Lippo Karawaci in Jakarta

I visited a new town called Lippo Karawaci in Jakarta. It is developed by the Lippo Group. It is a well contained town with excellent shopping malls, golf club, university, commercial buildings, shops, medical centers and residential houses.

I like the internal transport system. Light buses take people along most of the internal roads to bring them to the public buildings and malls and also to the bus stops to tke the big buses that travel to other parts of Jakarta.

The traffic in Karawaci is not so heavy. The living condition appears to be quite pleasant. It is nicer to live in a town that is well planned and not so congested.

Tianjin Eco-city

Singapore is helping Tianjin to build an eco-city. It will rely on a well developed public transport comprising of bus and light rail, and reduce the dependence on cars.

I hope that some of these concepts can be adopted in the new towns and business districts to be developed in Singapore, e.g. Marina South and Jurong Lake District.

I suggest that we should have light rail transport or light buses to run along Orchard Road and in the Central Business District. We should reduce the private cars that travels on these congested roads.

Simplify the bureaucratic requirements

I sent this e-mail to a large organisation in Singapore that engaged me to give a talk on financial planning.


Please pass this feedback to your Finance Department. I had a lot of trouble in complying with the financial requirements in getting this payment. For a person who works from home, without the support of full time staff, I had a lot of trouble in preparing and mailing an invoice, to be accompanied with a photocopy of the bank statement.

After preparing the invoice, I forgot to mail it for more than a week. Fortunately, I did not run out of stamps.

I have received many payments from other parties, from much larger sums. They are willing to accept an instruction through e-mails and do not require so much trouble from me. I hope that you Finance Department will update their requirements to make things easier for other people, especially for small payments.

Lawyer acting on third party claim

Dear Mr. Tan

I read with interest on the post below on your blog:

Recently, my parents also met with the same situation as the person who made the comment in this post. i.e. engage a lawyer.

Is there really nothing much we could do about it, besides waiting for the government to take action? Your blog has been very informative.

If you get a letter from a lawyer acting for the other party, you can send it to your insurance company to handle the third party claim.

If you feel that the system is unsatisfactory, you should write to the consumer association or the media. If more people write about it, the Government may act to reduce the wasteful legal cost in handling third party claims.

Cut the loss in an ILP

Hi Mr. Tan,
Thank for your quick advice, seems like I had really made a bad investment decision by over-trusting this insurance agent friend of mine. A painful lesson learnt for me, but the plan will be 1 year old soon, all I can do is to keep it. Will continue to read your blog! It's really interesting!

You can consider terminating the plan. As only half of the upfront charge has been incurred, you may be able to reduce your loss by terminating it. It is better to invest your savings in the STI ETF or just to keep it in the bank account for the time being.

Wednesday, April 16, 2008

High cost of Investment Linked Policy

A policyholder sent the projection of his investment linked policy. I calculated the result as follows:

Annual premium: $2,160

Projected yield at end of 20 years:
Gross yield: 5% p.a.
Projected cash value: $47,400
Net yield: 0.9%
Reduction in yield: 4.1%

Projected yield at end of 20 years:
Gross yield: 9% p.a.
Projected cash value: $64,200
Net yield: 3.8%
Reduction in yield: 5.2%

The reduction in yield varies from 4.1% to 5.2%. This is excessive. The ILP is extremely costly and gives a poor return to the policyholder. The charges taken away from the policy are far too high.

If the policyholder buys a decreasing term assurance and invest the remaining savings in a low cost investment fund, the reduction in yield is likely to be 1.5%.

The difference in yield of 3% can give the policyholder about 35% more in cash value at the end of 20 years. Read this FAQ:

Lesson: Avoid high cost investment-linked plans. It gives a poor yield due to high charges.

Hoarding of rice

The leader of a neighbouring country said that the traders are hoarding rice, creating an artificial shortage leading to escalation in its price. This is making life hard for the ordinary people.

This is an example of the failure of the free market. It applies not only to the price of rice, but other essential commodities as well.

In Singapore, we are fortunate to have a co-operative in Singapore (i.e. NTUC Fairprice), that provides essential commodities based on its cost plus a margin to cover expenses and profit. This helps to moderate price increases.

High cost of transportation

I read a report in a Jakarata newspaper that the cost of transportation in Indonesia is much higher than several neighbouring countries, such as Malaysia, Thailand and Vietnam. (Singapore is not mentioned).

This high cost adds to the total business costs, and affects competitiveness of business in Indonesia.

This cost affects businesses in two ways:
a) Cost of transporting goods
b) Cost of workers getting to work.

Lesson: It is important to reduce transportation cost, to make an economy more competitive.

Gold Savings Deposit Account

Hi Mr. Tan,
I have been pondering whether to park some of my savings in a gold savings deposit account. I saw it being offered by a local bank. But there's an administrative fee (in grams of gold) as low as 0.12 gm per month or 0.25% p.a. on the highest balance per month, whichever is higher.

Some people think that Gold has already gone up very high. If you invest in Gold, be aware about the risk that it may fall down to a lower level. However, if you hold this investment as part of a diversified portfolio, then it may be all right.

Apart from the administrative fee (which is quite low), you should also be aware that Gold does not earn any recurring income.

Some people prefer to buy shares of Gold mining companies as it produces an income. But they have to look at other factors, such as leverage and cost structure.

Effect of deduction

Hi Mr. Tan

I purchased a ILP 10 mths ago. Based on the postings in your website so far, it seems like ILP is highly unrecommended. Now, I realize I didn't really understand the meaning of effect of deductions.

Based on the plan projected for me (below), after 25 yrs, will I get a decent return? i.e, if the return is good (9%), will I get a lump sum of 111700?

Another thing is my agent told me that at end of 25 years, I can actually stop putting in money and then use the bonus or dividends to pay and cont to earn? Is this true, so can I get the 417200 then? I am feeling quite lost, please help me, thanks.


It is not realistic to expect a gross yield of 9% in the future. I suggest that you take the average between the yield of 5% and 9%.

More important, you should study the effect of deduction. If the deduction takes away 2.5% from the gross yield, then it is an expensive policy.

Tuesday, April 15, 2008

Term and critical illness

Hi Mr Tan,

I am one of many grateful (and faithful) readers of your blog. Thank you to much to being ever so obliging in answering our questions. I got a quote for a term policy as follows:

Sum Assured Term Yearly Premium 
Term Basic 100,000 35 years 315.00
Disability 100,000 35 years 49.00
Crisis Cover 100,000 35 years 580.00
Crisis Waiver 12.05

I compared it to the benchmark rates on your site and found that the basic policy is very close to the benchmark rate.

However, I am not sure if I need the crisis cover and the disability riders. They cost more than the basic itself! My agent highlighted that death benefit would continue even though a claim had been made under crisis cover, so the cover becomes $200 000. Is this a necessary and fair quote?

In my view, the critical illness premium should be about 1.5X of the term premium. I find the premium to be somewhat high (i.e. 1.8X). You do not need such a large amount of critical illness cover. Maybe, it is better to have $150,000 in Term and $50,000 in critical illness. You should also consider buying a decreasing term insurance, as the cost is reduced by more than 50%

I suggest that you should get a quote from another insurance company on the term and critical illness cover. You can contact them as follows:

Insurance agents

Insurance agents play a useful role. They need to have good value products that can sell easily. They do not mind earning a modest rate of commission, if it is commensurate with the effort. To bring down the cost of insurance, we have to reduce the time taken by the agent to sell the insurance. We need to improve productivity.

CPF Dependent Protection Scheme

Dear Mr Tan,
DPS (Dependants' Protection Scheme) is an optional term insurance which covers CPF members for a maximum sum assured of $46,000 up to age 60. Is this a good value term insurance to have ?

The premium payable depends on your age at your last birthday. Premiums can be paid from your CPF Ordinary and/or Special Account(s). The yearly premiums, based on age and regardless of gender, are as follows:

Age(Last Birthday) YearlyPremium
34 years and below $ 36
35-39 years $ 48
40-44 years $ 84
45-49 years $144
50-54 years $228
55-59 years $260

You can compare it with the benchmark premium rates shown in my website:
My quick comparision shows that the premium rate for DPS is quite attractive for the customer.

Inflated Third Party Claims

Dear Mr. Tan,
In April 2002, we received a letter from a lawyer asking my insurance company to pay $4,900 as my husband's car hit a taxi. Later, the sum escalated to $5,400. It was settled by the insurance company. I still could not believe that a small damage could cost so much money. Since then, I greatly feel that Singapore system had not been fair. Now, I read about more inflation claims. Isn't it ridiculous?

I agree with you. I suspect that there must be at least 10,000 claims of this nature each year in Singapore. I hope that the public can write to the papers to complained about it Maybe, if there is protests, then the Government will act.

Monday, April 14, 2008

Confidence, Trust, Hope


One day, the villagers decided to pray for rain. On the day of prayer, everyone gathered and only one boy came with an umbrella. That's CONFIDENCE.

When you throw a 1 year old baby in the air, he laughs because he knows you will catch him. That's TRUST.

Every night we go to bed, we're not sure that we'll get up tomorrow, but we still have many plans for the coming day. That's HOPE.

Have confidence, trust in God and never lose hope.

Sunday, April 13, 2008

FAQ: True cost of life insurance

1. Does a life insurance policy provide good value for a person to plan for the future?

Insurance agents like to sell endowment and whole life policies, including variations of these policies, to consumers as a way to plan for their future. These policies offer poor value to the consumer.

The typical cost of an endowment or whole life policy is a reduction of 4% to 4.5% in the yield.

If the long term investment yield is 7%, a reduction of 4.5% gives you a net yield of 2.5%. This net yield is unsatisfactory, as it is not likely to cover the rate of inflation. You need to aim for a higher yield.

If you select a low cost insurance fund, the reduction in yield should be only 1%. This allows you to get a net yield of 6%.

If you are investing for 20 years, a difference of 3.5% in the yield (i.e. 2.5% from a life insurance policy compared to 6% from a low cost product) accumulates to 44% at the end of 20 years.

If you invest for 30 years, the difference is 80%,

For example, instead of getting cash value of $100,000 at the end of 20 years from a whole life policy, you could get $144,000 (i.e. 44% more) by buying Term insurance and investing the remaining savings in a low cost investment fund.

2. Why does the life insurance policy cost so much, i.e. a reduction of 4.5% in yield?

The reduction in yield comprise of:

a) Upfront marketing cost 1%
b) Expense ratio and mortality 1.5%
c) Guarantee penalty 2%
Total 4.5%

The upfront marketing cost is incurred in the advertising, marketing and commission to the agent. This could amount to 2 years of your savings. It is an upfront charge and is taken away from your savings during the initial few years.

The expense ratio is the charge for investing your savings and administering your account. The mortality charge is for providing the death, accident or critical illness cover.

The guarantee penalty is the cost to the consumer of getting the guarantee in the life insurance policy. The insurance company has to invest a large proportion (about 70%) of the investments in low yielding bonds to provide the guarantee. This has a significant impact on the yield (compared to the yield that can be earned from a diversified equity fund).

3. How can I get a higher return for my long term savings?

You can get a higher return as follows:

a) Buy a Decreasing Term to provide the insurance cover
b) Invest the remainder of your savings in a low cost investment fund
c) Invest in the fund directly, to avoid the upfront marketing expense

The reduction in yield to provide the insurance cover and expense ratio is likely to be about 1%.

If the investment fund can earn 7%, you can get a net yield is about 6%.

4. Is it risky to invest in an equity fund?

If you are investing in a diversified investment fund over the long term, say 10 years or longer, the risk will be reduced considerably.

By investing in a diversified fund comprising of 30 or more good quality investments (e.g. the largest companies in the stock market), you are diversifying your risk. A few investments may turn bad over the years, but they will be more than compensated by the good investments in the fund.

If you are investing over the long term, you will be able to get an average return from the good and bad years. In a good year, you may be able to earn more than 20%. In a bad year, you can suffer a loss. Over the long term, you will be able to get an average market rate of return.

The average return from the stock market over the past 30 years is more than 10%. For the future, the return is likely to be lower (due to global economic factors and other reasons), but the average is still likely to be quite attractive. Many experts predict an average return of 6% to 8%.

5. I have already invested most of my savings in a several high cost life insurance policies. Is it advisable for me to terminate the policies and invest in a low cost investment fund now?

First, you have to find an insurance company that is able to provide you with low cost Decreasing Term insurance and in a low cost investment fund with no upfront charge.

If you switch your investment now, you can benefit from the following:

a) Lower expense ratio
b) Higher return from the investment fund (i.e. no guarantee penalty)

The difference in yield could be 2.5%. Over the next 20 years, you could earn 27% more.

You have already suffered the upfront cost (which could amount to two years of your savings), but it is better to cut loss now and recover your loss from the higher return in the future.

The potential higher yield from the investment fund is not guaranteed and comes with a higher risk (i.e. avoid the guarantee penalty).

In my view, this risk is reduced considerably through diversification and a long term time horizon. But, you have to understand the risk clearly, before you switch your investment from the life insurance policy.

6. Can you recommend an insurance company that can provide low cost insurance cover and a low cost investment fund?

I am now working as a consultant to a relatively new life insurance company. I hope that this new company will be able to offer these good value products towards later in 2008.

Tan Kin Lian

Practical lesson in customer service

I waited a long time to be served at the check-in counter at Changi Airport.

I told the customer service officer, "Are you X? I waited an unusually long time for you to check-in the passenger in front of me. After that, you were chatting with your colleague at the next counter before you attended to me. I am angry at this slow service. I will be lodging a complaint."

X said, "The delay was caused by the system hang. I apologise". X then attended to me speedily, efficiently and courteously. His face light up when I said, "Thank you. I have decided not to lodge the complaint". I am sure that X had a practical lesson in customer service that he will remember for a long time.

Lesson: Never chat with a colleauge while at work. Pay attention to your customer.

Inflated injury claims

Dear Mr Tan
I assume you must have read the article in the Sunday Times on inflated car insurance claims. When you were at NTUC you implemented a rule whereby all car insurance policies at NTUC requires the insured to agree to use only workshops designated by NTUC. I believe that also covered all claims by 3rd parties. It was a good measure but not popular with many insurance companies who decided not to follow your footsteps. I wondered why.

It seemed that insurance companies when they met with 3rd party claims, they are very eager to settle the claim even when they are inflated. The excuse they give is that they do not wish to undergo a long legal process so it is easier to settle even if the claim is many times higher than what is really required to repair the car. Is this the case?

I have had experience of this nature before but the insurance company is very evasive when I question them. They are also very unwilling to disclose the amount the claim they have settled. Why is this so?

The end result is that I end up giving up my no claim bonus. Is there something we can do to nip this problem. I have a healthy suspicion that the insurance companies actually encourage this practise. Your views would be appreciated

Here are my views. This is a difficult problem. It is difficult to solve.

The party that can solve it is the Government.They have to pass a law to make sure that people who cheat by inflating claims are severely dealt with. If the Government does not want to pass a law, then the insurance companies will continue to face difficulty in dealing with this matter. And the consumers will have to pay higher premiums.

Travelling to Jakarta, April 2008

I will be in Jakarta for the next four days. I will return on Wed midnight. My posting to the blog will be less regular.

Goalkeeper to the blog

I have to act as goal-keeper to this blog.

There were regular comments from a few people attacking the following:
a) insurance agents in general
b) new products introduced by NTUC Income
c) the current management

I have to block many comments that fall into the following:
a) personal attacks
b) defamatory, e.g. accusing people of cheating, incompetence
c) vulgar, rude

I allow some comments to go through, if they appear to be fair, objective or substantiated.

To make my work easier, I suggest that you should send your e-mail to me giving the facts. I will post them, without disclosing your identity.

Opportunities for growth and promotion

I am now a consultant to a relatively new life insurance company. This company sell life and health insurance directly to customers and corporte clients, using the internet, call center and worksite marketing. It will sell low cost investment funds later this year.

The company is interested to look for managers and executives for its sales and marketing team. We will use an innovative new marketing approach - create awareness, educate the customers and advice them on the suitable, good value products.

We are particularly interested in people who:

a) enjoy dealing with customers
b) like to try a innovative way of marketing
c) have a certificate or diploma in life and health insurance
d) enjoy success and achievement

The positions offer attractive salary and incentives, and good opportunity for growth and promotion.

If you are interested to learn more about this opportunity, send a brief resume by e-mail to

Please pass the word around to your friends, who may be interested to make a change of career.

Blog Archive