THIS LETTER IS NOT PUBLISHED BY THE STRAITS TIMES
15 October 2013
Editor, Forum Page
I find the compensation offered by Sing Tel to its customers affected by the disruption of service caused by the fire at its Bukit Panjang exchange facility to be deplorable.
At the minimum, the affected customers should be given a proportionate refund of the fee for the period that the service has been disrupted or for the contract period to be extended by the same period.
It could be argued that the compensation should be augmented, as the disruption to business or the daily living routine should also be considered.
It is likely that many customers will not be adequately compensated by the increase in surfing speed or more local calls which they may not need.
The regulatory authority is supposed to regulate the service providers to make sure that they meet the service standards. I ask the authority to step in and ensure that the customers are compensate adequately and fairly.