If I use the standard of the internet banking system of DBS Bank as a gauge, I have to declare that the level of efficiency in Singapore is deplorable. It is so wasteful and inefficient. That is why Singapore has become so costly, and has achieved the distinction of being the most costly city in the world.
Somehow, the impractical approach adopted by our regulars and businesses towards managing business risks has added layer of costs and waste to the economy.
It can be so costly so to handle simple business transactions and to make payments.
Here is my painful experience. I spent one hour to make payroll for four employees through Internet Banking for DBS Bank today.
As there were two new employees, I have to register them as "a new beneficiary". After registration, I could not find these beneficiaries.
I called their hotline, listen to all kinds of irrelevant messages and spoke to their help staff.
She asked me to click a few buttons, but none worked. She had to go and check their back end system and call me back.
My admin staff was at my side to double check that the entries were made correctly. She wasted one hour as well.
I may have to revert to paying by cheques.
This is the level of inefficiency that I have to encounter each month. My feedback to DBS Bank over the past year went through deaf ears. They don't care.
I could not move to another bank as they do not have a branch nearby.