Wednesday, October 14, 2015

Misleading advertisement by Scoot

I received an email from Scoot advertising a fare of $89 between Singapore and Sydney.
When I visited their website, I received some difficulty in accessing the information. It could be due to heavy traffic.
I finally found that the fare is $170 to $300 (not $89) and the add on for taxes and surcharges is $90.
The advertising is misleading. It is causing a lot of trouble for the customers.
In Australia, there is a regulation that airlines should advertise the actual fare, and not the net fare (before add on and surcharges). The regulator in Singapore should impose a similar requirement to avoid a lot of unproductive activity.

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