Monday, December 05, 2016

Sing Tel compensates its customers for disruption of service

Well done to Sing Tel for offering a discount on the subscription for their broad band users.

It is not enough to cover the users for the inconvenience and cost that they had to incur, but it is nevertheless a good gesture.

I am sure that Sing Tel did not intend to have this disruption of service, so they should not be heavily penalized for a matter that is beyond their control.

However, if the Infocomm and Media Development Authority finds that they were careless and irresponsible, then they should instruct Sing Tel to increase the compensation to customers. The regulator should not be benefiting financially from the fine.

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